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Please make sure you entered the promotion code number exactly as shown, without spaces. Additionally, check the date you are using the promotion code falls into the applicable date range. Once these are confirmed, if the problem persists, please contact us at info@wellen-tech.com

When will my order be proceeded? Orders placed on Monday to Friday, your item will be shipped out within 24 hours. Orders placed on weekend, it will be processed in the next business day.

6 Months Warranty for Quality-Related Issues We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. International shipping costs must be covered by the customer if the item is not under quality issue.

It won’t be renewed after a replacement has been provided.

It begins the day you received your order.

As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the shipping carrier website to follow your order delivery status. If you still have questions, feel free to contact us.