Thank you for purchasing from Fuwarm.com. We hope you are happy with the item you received, but if you are not completely satisfied with it, return it within 30 days following delivery for a refund or exchange.
30-Day Unconditional Money-Back Guarantee
You may return your undamaged product and packaging within 30 days after the date of delivery to receive a FULL REFUND if you are unsatisfied for any reason. If the reason for return is not quality-related, the customer must pay return shipping costs.
Cancellation
Cancel the non-processed order
Please email our Customer Service with your order number and reason to info@wellen-tech.com
Cancel the ship-out order
The request of canceling the ship-out item is not acceptable.
Cancel the failed-delivery order
a) Unsuccessful delivery caused by the customer: The refund will less shipping cost & the restocking fees 50% (Subject to availability);
b) Failed for an unknown reason: We will make a re-ship or refund for you.
Limitations
Following items are not eligible for Fuwarm Refund Policy:
- Promotional items;
- Gift and freebies;
- any items purchased from dealers or re-sellers and not Fuwarm.com directly.
Our returns and exchange service is limited to all purchases made from Fuwarm. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of Fuwarm products is prohibited.)
Warranty-related shipping costs can only be covered in the country of purchase. If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.
For international shipping, it may take at least 20-40 days to receive the product(s) after the order is placed. Please understand that for some regions, tracking is not available.
Duty
All products in Fuwarm.com are VAT excluded
Please learn more about the customs policy of your countries. The price doesn’t include any duties or fee customs clearance.
Please follow the link below to sign in and enter your warranty details. We will contact you regarding your next step.